Digital investments begins with a clear strategy
A seamless customer experience is key for achieving digital success. In order not to get lost in the digital change, outdated strategies must be challenged and new game plans established. We create meaningful digital strategies with your customers in focus and establish value that lasts over time.
The meeting between your business and its target groups
We believe that long-term value is created when your customer's needs are aligned with your business goals and vision. Therefore, we want to understand how your business and your target groups meet and how we can reflect it in terms of services and experiences. It's a must for digital customer experiences to align through all channels and create value.
Mapping of the current situation
We start by looking at your current situation. Then we look forward and outward. We talk to your customers and explore what happens before, during and after their meeting with your brand and your services. We highlight valuable insights, including those that are not immediately apparent, but which can be major differentiation factors when taken. Then we shape ideas and concepts and pave the way to how they can be realized.
Interaction between customers and business
Each situation is unique. We have a broad toolbox with methods and approaches that we use to shape your work based on your challenges. Common to them is that they focus on the interaction between your customers and business, and combine your knowledge of your business with our digital strategy expertise.
In the Discover phase, we can offer a large number of services to help you along the way:
- Digital strategy
- Intranet inspection
- Graphic Design
- Intranet Strategy
- Service design
We are very pleased with our Idea Bank. When we started the project, we had a vision of what we wanted to achieve and about what kind of tools we thought we needed. NetRelations has helped us shape a digital tool that's brand new, has multiple audiences and requires a behavioral change at the user. A monstrously difficult task as NetRelations succeeded very well with, in a short period of time.Jessica Eriksson , Project Manager, Elrätt
We are very pleased with our choice of NetRelations as a partner in our strategy work. They have a good business understanding and strategic height while they can pick it up in concrete ideas and recommendations. The delivery is very helpful for the continued development of our digital channels and the work has also given us insights that can be used in other parts of the business.Kristin Simonsson , Head of Digital, Fortum Värme
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